Wizard Computer Services

Remote Support – Complimentary Test Drive

admin — Tue, 12 May 2009 17:34:19 +0000

Are you experiencing trouble with your desktops, servers, printers or any other technology device?

Do you need help right now?

Can’t wait for “your guy” to show up

Or perhaps you are stuck in a hotel or airport?

Give us a call at 604.729.9137 for a Complimentary Computer Support call and we’ll be glad to assist you. We can be on your system in under 2 minutes or onsite in the Lower Mainland in under 1 hour.

You won’t have to give us any passwords or usernames and you can even choose to have us only view your screen and guide you over the phone!

What are you waiting for? Give us a call at 604.729.9137

Computer Sick???

admin — Tue, 24 Mar 2009 19:03:17 +0000

There’s nothing worse than a stock market crash with the exception of a computer crash! At Sparcz, our main objective is to get you up and running as fast as possible because downtime can be very expensive if not disastrous.

Did you know that 95% of small business that experience downtime due to theft, server crash, floods/fires for a period of 7 days are out of business within the first year?!

What is your backup plan if you lose all your systems and data? Do you have offsite backups? Complete documentation with passwords, configurations, vendor contacts and business continuity plans?

If you are missing any of these and would like more information on how to protect your business, give us a call at 604.729.9137. You’ll be glad you did!

March Madness!

admin — Tue, 10 Mar 2009 19:34:17 +0000

Sparcz Business Solutions is happy to announce that our annual March Madness is back again! If you are not familiar with March Madness let me get you up to speed. Each year Sparcz sells off blocks of time at a discounted rate of $50/hr*.

As you are probably aware of, we offer many different monthly support packages but we do not offer blocks of time purchase with the exception of this once a year event. The discounted rate of $50/hr includes onsite visits as well as remote support billed in 1 hour increments for the first hour and 30 minute increments for additional time on the same call.

*A minimum purchase of 40 hours ($2000) is required. The block of time you purchase will expire 1 year from the purchase date. You will receive a monthly report outlining time usage and remaining balance.

For more information call our office at 604.568.7751 or email info (at) sparcz (dot) com.

Emergency Support

admin — Mon, 12 Jan 2009 05:06:30 +0000

At Sparcz we are fully aware of how important it is to get your business up and running as fast as possible when major outages occur and this is why we charge by the incident and not by the hour. Over the years we have watched our competition, which is supposedly looking out for your best interest, charge for hours and hours of wasted time just to make extra money. This is not a model we abide by because in our opinion we have competing interests at work here. Work longer to get paid more while the customer loses more money in downtime and pays more in billable hours to boot!

Since every case is different we will do a preliminary investigation in to the problem and take such things as documentation, backup procedures, and complexity of network in to consideration. Once we determine the cost of labour that is our final price!

Be certain that with Sparcz Business Solutions you will get the best troubleshooters producing the fastest recovery of your servers in the Lower Mainland GUARANTEED!

Call us now and save yourself time and money!

Infrastructure

admin — Mon, 12 Jan 2009 04:55:47 +0000

In today’s global market, business needs and competition push organizations to utilize the latest technologies to not only thrive but survive. When the time comes and your organization needs to upgrade, add or decommission servers and workstations, let Sparcz do the thinking for you. We will assess your current infrastructure, document it, plan and implement the right solution for your business.

With the complexity of networks and your organization’s dependence on them, you must ensure that you have experienced, certified technicians that can upgrade your system while at the same time ensuring business continuity. Sparcz employs only Microsoft Certified Engineers with various specializations including but not limited to Microsoft Exchange Server, SQL Server and ISA Server. With over 30 years experience in the I.T. field, the Sparcz team of qualified and certified technicians is the right choice.

Remote Helpdesk

admin — Mon, 12 Jan 2009 03:35:13 +0000

Sparcz Business Solutions utilizes the ITIL Service Desk Support Model to effectively deliver Help Desk Services. The Service Desk Support Model emphasizes focus on Incident Control and Communication throughout the lifecycle of a technical issue. Sparcz Business Solutions develops customized, efficient processes and procedures for our experienced Service Desk Analysts to follow. These vital components along with the latest technology enable Sparcz Business Solutions to provide real-time quality support solutions 24×7.