Emergency Support

At Sparcz we are fully aware of how important it is to get your business up and running as fast as possible when major outages occur and this is why we charge by the incident and not by the hour. Over the years we have watched our competition, which is supposedly looking out for your best interest, charge for hours and hours of wasted time just to make extra money. This is not a model we abide by because in our opinion we have competing interests at work here. Work longer to get paid more while the customer loses more money in downtime and pays more in billable hours to boot!

Since every case is different we will do a preliminary investigation in to the problem and take such things as documentation, backup procedures, and complexity of network in to consideration. Once we determine the cost of labour that is our final price!

Be certain that with Sparcz Business Solutions you will get the best troubleshooters producing the fastest recovery of your servers in the Lower Mainland GUARANTEED!

Call us now and save yourself time and money!

Infrastructure

In today’s global market, business needs and competition push organizations to utilize the latest technologies to not only thrive but survive. When the time comes and your organization needs to upgrade, add or decommission servers and workstations, let Sparcz do the thinking for you. We will assess your current infrastructure, document it, plan and implement the right solution for your business.

With the complexity of networks and your organization’s dependence on them, you must ensure that you have experienced, certified technicians that can upgrade your system while at the same time ensuring business continuity. Sparcz employs only Microsoft Certified Engineers with various specializations including but not limited to Microsoft Exchange Server, SQL Server and ISA Server. With over 30 years experience in the I.T. field, the Sparcz team of qualified and certified technicians is the right choice.

Remote Helpdesk

Sparcz Business Solutions utilizes the ITIL Service Desk Support Model to effectively deliver Help Desk Services. The Service Desk Support Model emphasizes focus on Incident Control and Communication throughout the lifecycle of a technical issue. Sparcz Business Solutions develops customized, efficient processes and procedures for our experienced Service Desk Analysts to follow. These vital components along with the latest technology enable Sparcz Business Solutions to provide real-time quality support solutions 24×7.